pohon emas Platform Privacy Notice

This page describes what we collect when you use pohon emas and how we keep that data protected. We at pohon emas collect personal information to verify your identity, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and to comply with legal obligations in supported jurisdictions.

Our privacy commitments are straightforward: we collect only what we need, we do not sell your data to third parties, and we use industry-standard security measures to protect your information. This notice explains our data practices in detail, including what information we gather, how long we keep it, and what rights you have over your personal data.

By using pohon emas, you agree to the data practices outlined here. If you have questions about how we handle your information, contact our support team or our data controller directly.

What Data We Collect

Account registration data

When you open an account on pohon emas, we collect your email address, password (encrypted), full name, date of birth, phone number, and residential address. We use this information to create and secure your account, verify your identity, and enable communication between you and our support team. Your email is used for account recovery, promotional notices (if you opt in), and transaction confirmations.

Identity and compliance documents

Before you can deposit funds, we ask for a scanned copy of your national ID card (KTP), passport, or driver license, plus proof of address such as a utility bill or bank statement. We collect these documents to comply with legal requirements in supported jurisdictions, to verify that you are of legal age, and to prevent fraud and money laundering. These documents are stored securely and accessed only by our compliance and account-verification teams.

Payment information

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), our system receives confirmation of the transaction — including the amount, payment method, timestamp, and transaction ID. We do not directly store your e-wallet or bank account credentials; instead, payment processors handle that information securely. We retain transaction records for accounting, fraud prevention, and legal compliance purposes.

Game activity and balance records

We log your game activity — which tables you join, which sportsbook markets you view, how much you stake, and settlement outcomes. This information is stored in your account history so you can review your activity and transaction history anytime. We use this data to detect fraud, resolve disputes, and improve our service. Your balance is calculated in real time based on deposits, withdrawals, wins, and losses.

Technical and usage data

We collect information about how you access pohon emas — your device type, browser, IP address, and which pages you visit. We use cookies and similar technologies to remember your login status, store your preferences, and measure how users interact with our site. This technical data helps us improve platform performance and troubleshoot technical issues.

Communication with support

If you contact our customer support team via live chat, email, or phone, we keep a record of your conversation. These records help us respond to your question, resolve disputes, and improve our support service. Support conversations may involve personal information you share; we keep this data confidential and share it only with team members who need it to help you.

Our Privacy Practices

How we use your data

We at pohon emas use the data we collect for these purposes:

• Account creation, verification, and security.
• Processing deposits and withdrawals via your chosen payment method.
• Complying with legal and regulatory requirements in supported jurisdictions.
• Detecting and preventing fraud, money laundering, and unauthorized access.
• Responding to your support requests and resolving disputes.
• Improving platform features, game offerings, and user experience.
• Sending you transactional emails (account updates, deposit confirmations, withdrawal status).
• With your consent, sending promotional offers or newsletters (you can unsubscribe anytime).

We do not use your data for purposes beyond these. We do not sell, rent, trade, or share your personal information with third-party advertisers, data brokers, or marketing firms. We do share your data with payment processors (to enable deposits and withdrawals), legal authorities (when required by law), and service providers who help us run our platform (e.g., hosting companies, email services).

Data retention and deletion

We keep your account data (name, email, address, identity documents) for as long as your account is active and for several years after you close it, as required by law and for dispute resolution. Payment transaction records are retained for accounting and compliance purposes. Game activity logs are kept in your account history indefinitely so you can review your transaction history anytime.

If you request data deletion or account closure, we will delete non-essential personal data from our active systems. However, we retain transaction records and account history as required by law — typically for five to ten years depending on jurisdiction. If you live in Jakarta, Surabaya, Bandung, Medan, or Semarang and have questions about your data retention timeline, contact our support team.

Cookies

We use cookies to remember your login, store preferences, and track site usage. You can disable cookies in your browser, though this may limit platform functionality.

Third-party processors

Payment processors, hosting companies, and email services may access your data to provide their service. We require them to protect your information.

Legal disclosure

We may disclose your data if required by court order, law enforcement, or legal obligation in supported jurisdictions.

Your rights over your data

You have the right to access your personal data, request corrections to inaccurate information, and ask for deletion of non-essential data. You can also request that we limit how we use your information or ask us to transfer your data in a portable format. To exercise these rights, contact our data controller or support team. We will respond to reasonable requests within 30 days.

You have the right to withdraw consent for promotional emails and marketing communications anytime. Each promotional email we send includes an unsubscribe link. You can also adjust your preferences in your account settings to disable notifications.

Security practices

We protect your data using encryption, firewalls, and secure password protocols. When you log into pohon emas, your connection is encrypted end-to-end. Your password is hashed so that even our staff cannot see it. Payment information is handled by PCI-compliant processors. Identity documents are stored in encrypted vaults with restricted access.

However, no online system is non-specific info secure. We cannot guarantee that data breaches will never occur. If we discover unauthorized access to your account or data, we will notify you promptly and take steps to secure your account. If you notice suspicious activity on your account, change your password immediately and contact our support team.

Cross-border data transfers

Our servers may be located outside Indonesia. When your data is transferred internationally, we ensure it receives the same level of protection as it would within Indonesia. Payment processors and cloud hosting providers may store data across multiple countries. By using pohon emas, you consent to these international transfers.

Changes to this policy

We may update this privacy notice to reflect changes in our practices or legal requirements. We will notify you of material changes via email or by posting a notice on our platform. Your continued use of pohon emas after changes are posted constitutes acceptance of the updated policy.

Contact pohon emas

If you have questions about our privacy practices, want to exercise your rights, or need to report a data security concern, contact us:

• Email: our support team is available during extended hours.
• Live chat: accessible from your account dashboard.
• Phone: contact details are listed on our support page.

We at pohon emas take your privacy seriously. Our team will respond to your inquiries promptly and help resolve any concerns about how we handle your personal information. During major Indonesian holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, response times may be longer, but we remain available for urgent data security matters.